Shipping policy

Order Processing

All orders are processed within 1- 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic & International Shipping

We offer flat rate shipping to all domestic shipments in the mainland United States.
After your order has been processed, shipping time may be up to 7 business days. Potential delays due to high volume of orders or postal service/ carries are outside of our control.
We do not offer international shipping.

Local Delivery and Pick Up

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@37oaks.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

Due to the seasonal nature of the SOKONI E-commerce Laboratory, products are on our site for a limited period of time. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. See full refund policy details here.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@37oaks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@37oaks.com.